Frequently Asked Questions
We understand that you may have questions about our products and services, and we've created our FAQs page to provide you with quick and easy access to answers. From shipping and returns to product details and warranties, our FAQs page covers everything you need to know about shopping with us.
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1. When do new arrivals launch?
We’re excited to bring you fresh finds and keep your little one’s wardrobe updated! We launch new products every month, so you can always discover something special. Plus, we restock your favorite items every two weeks to ensure you don’t miss out on the pieces you love.
2. Do you offer local pickup?
Yes! We offer free local pickup in American Fork. Simply choose local pickup at checkout and choose what location you'd like to pickup at.
3. Do you have a storefront?
Not at the moment, but we’re all about keeping things local and lovely! You can pick up your goodies right here in American Fork. And hey, if a cute little storefront is something you’d love to see, let us know!
4. How do I get my 15% off for posting?
It’s super easy to get 15% off! Just share a post on Instagram featuring your adorable finds from our boutique and tag us. Once we see your post, we’ll slide into your DMs with a special discount code just for you!
5. What is your return policy?
We accept returns within 14 days of receiving your order. To be eligible for a return, items must be unused, in their original condition, and with all tags still attached. Please note that return shipping costs are the responsibility of the customer.
To start a return, simply email us at ivyandroe@gmail.com with your order number and reason for return. We’ll provide you with further instructions.
Didn't find what you were looking for? Feel free to contact us at any time!